A Meeting of Hearts and Minds
AMERICAN FAMILY CARE VISITS MCDONALD’S
One of the benefits of a growth mindset is that curiosity rules the day. Large companies can learn from small, nimble companies, and smaller companies can learn from bigger companies that are open to sharing. McDonald’s Corporation is that kind of company.
The Prouty Project works with very talented leaders from a wide array of industries. We are grateful and humbled by the time we get to spend with them as they develop their strategic direction and their leadership communication skills.
Recently, we hosted a meeting of hearts and minds between many leaders from McDonald’s and American Family Care. In attendance was McDonald’s US Chief People Officer, Tiffanie Boyd and her Chief of Staff, Katie Sinko. Also in attendance was American Family Care CEO, Randy Johansen, CFO, Jason Badyrka, and Chief Marketing Officer, William L. Koleszar.
American Family Care provides world-class urgent care in an easily accessible walk-in model. Their mission is “to provide the best healthcare possible in a kind and caring environment, in an economical manner, while respecting the rights of all of their patients, at times and locations convenient to the patient.” They are built on a franchise model with 370 clinics nationwide.
McDonald’s, also mission-driven, is focused on feeding and fostering communities with their franchise model, boasting approximately 13,500 restaurants in the USA and more than 40,100 around the world. McDonald’s has five values: Serve, Inclusion, Integrity, Community, and Family.
So, what can the leaders from AFC learn from McDonald’s about elevating and sustaining quality recruitment of franchisees around the country?
Tiffanie Boyd says McDonald’s is focused on developing a robust selection, development, and onboarding methodology. Shannon Mullaney, Senior Director US Learning and Development and Dean of Hamburger University concurs, saying, “It is all about fostering a culture of quality and ownership and clarifying what excellence looks like.” Hamburger University offers a range of training programs to McDonald’s corporate and franchisee employees. One of the signature programs is a one-week course that instills leadership, character-building, and brand loyalty. The energy here is palpable, with the cheering graduates bringing back everything they learn to their respective restaurants, and they are pumped!
Some key takeaways from our time at McDonald’s:
- Put local people in charge.
- Focus on building relationships.
- Inspire what excellence looks like.
- Instill a culture of care.
A little secret: if you visit the flagship McDonald’s restaurant in Chicago, you can sample global variations of McDonald’s menu items that are served around the world, like a Spicy Thai Chicken Sandwich! What fun!
To Learn More, Contact Peter Bailey!
